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Zendesk AI: Leveling up with generative AI for a more intuitive and intelligent CX platform


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Zendesk is expanding the use of artificial intelligence (AI) across its customer experience (CX) platform with the release today of a series of new capabilities the company is branding as Zendesk AI.

The new Zendesk AI capabilities include advanced bots for handling customer inquiries across a range of industries. Customer service agents will…



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