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Why generative AI is a game-changer for customer service workflows

Presented by TDCX

Customer service impacts every facet of the business. While automation and other tech have continued to evolve to support customer interactions, generative AI and large language models (LLM) are an enormous leap forward, says Ben Sun, SVP of TDCX AI, the artificial intelligence (AI) consulting arm at TDCX.

“Gen AI will impact human interactions and the way we serve customers to a much greater degree than any technology before it,” Sun says. “It’s set to…

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