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Salesforce survey flags AI trust gap between enterprises and customers

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Regardless of the sector, companies of all sizes are moving to implement large language models (LLMs) into their workflows — to drive efficiencies and deliver better customer experiences. 

However, a new Salesforce survey found that this so-called “race” to build out generative AI as soon as possible might come at the cost of a “trust gap” with customers. The company’s sixth State…

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