Stay Tuned!

Subscribe to our newsletter to get our newest articles instantly!

Tech News

How Xero slashed customer search time by 40% with generative AI

Presented by Coveo

Global small business platform Xero has 3.95 million subscribers, and a hefty chunk of them are spending less time on the company’s customer support and learning site, Xero Central, and that’s good news, says Nigel Piper, executive general manager — customer, at Xero.

It’s early days, but the company has seen the average customer search time decrease approximately 40%, while search sessions that require additional customer service support decreased by…

Source link


Techy Nerd

About Author

Leave a comment

Your email address will not be published. Required fields are marked *

You may also like

Tech News

3 ways businesses can strike the ideal marketing and IT balance

We’re seeing two schools of thought emerge on how best to leverage data in the digital media landscape. The first
Software Tech News

Build Smart Biolinks with AI: Introducing the AI Biolink Creator

AI powered content for Bio Links and Marketing.