“After Covid, [cab-hailing platforms] don’t have any management. They have fired many employees. There aren’t many staffers to help out [drivers on ground]. Who do we take these issues to?” Matthew says. “At least before, there was a concerned office [to address disputes], now there is no concerned office. Everything is online.” 

Ola did not respond to questions sent by WIRED. 

Rathi from CIS says that a responsive grievance mechanism for gig workers is “completely absent” and continues to be “one of the top three demands”…