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Freedom of choice? How recent Zoom AI policy changes betrayed consumer trust

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Video conferencing and messaging provider Zoom is facing severe backlash for changes it quietly made to its Terms of Service (TOS) back in March related to AI — raising new questions about customer privacy, choice and trust. These questions will apply to every company grappling with AI at a time of growing debate around how large language models (LLMs) are trained on individuals’ data; but it…

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