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Eating disorder response chatbot taken offline following accusations of harm

Join top executives in San Francisco on July 11-12, to hear how leaders are integrating and optimizing AI investments for success. Learn More

Organizations looking to supplement or even replace some human customer support employees might want to first review the cautionary tale of the National Eating Disorder Association (NEDA) that played out this week.

As The Daily Dot and Vice reported, NEDA had planned to discontinue its 20-year-old phone line, or “helpline,” for those…

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