The term business process reengineering first emerged in the 1990s. Its purpose was to focus on the business and process flows within an organization, with the twin goals of making them more effective and efficient.

Since systems are integrally woven into nearly every business process, reengineering those processes often comes down to the orchestration of systems and applications that functional areas of the business use.

IT meets with end business users to reengineer and improve business processes. The focus is on what types of data and applications these processes need, and not so much on elements such as ease of use.

Unfortunately,…